Get in Touch

Contact Cynosure Laser: Clinical Consultations & Technical Support

Whether you need a platform recommendation, clinical evidence summary, service support, or pricing information, our medical applications team responds to inquiries within one business day.

Global Headquarters

Cynosure Laser Systems

Cynosure Laser Systems is headquartered in Westford, Massachusetts, with manufacturing, R&D, clinical applications, and global distribution operations under one campus. Pre-sales clinical consultations, post-sale technical support, and service contract inquiries are coordinated from this location.

Address

5 Carlisle Rd
Westford, MA 01886
United States

Phone

+1 (978) 256-4200

Business Hours

Monday - Friday: 8:30 AM - 5:30 PM (ET)
Saturday - Sunday: Closed

Response Timeline

Clinical consultation requests: 1-2 business days. Technical service inquiries for existing systems: same or next business day. Pricing and configuration requests: 1-3 business days depending on complexity. Emergency service support for contracted customers: 4-hour response during business hours.

Send Us a Message

Include your practice type, current laser equipment (if any), and primary clinical interests. The more context you provide, the more specific our response can be.

Cynosure Laser global service and distribution network
Global Presence

Service & Distribution in 130+ Countries

Cynosure maintains direct sales operations in North America and Western Europe, with 85+ authorized distribution partners covering 130+ countries. Our 40+ service centers employ certified biomedical engineers trained on Cynosure platforms specifically.

Service capabilities include installation and commissioning, annual preventive maintenance, laser source replacement, software updates, and emergency repair. Parts availability: common consumables ship within 24 hours from regional warehouses. Replacement laser modules typically ship within 5-7 business days. We maintain 97% first-visit resolution rate for field service calls measured across North American operations.

Find a Service Center