Cynosure Laser Systems - Privacy Policy

1. Introduction

Cynosure Laser Systems ("Cynosure," "we," "us," or "our") is committed to protecting the privacy of healthcare professionals, practice administrators, and other individuals who visit our website and submit information through our online platforms. This Privacy Policy describes the types of personal information we collect, how we use it, and the choices available to you regarding our use of your information.

2. Information We Collect

2.1 Information You Provide

When you submit an inquiry form, request a clinical consultation, or otherwise communicate with us through this Site, we may collect:

• Name and professional credentials
• Email address and phone number
• Practice or clinic name and address
• Medical specialty and license information (for verification of healthcare professional status)
• Clinical interests and current equipment inventory
• Message content describing your clinical requirements

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information through cookies and similar technologies:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited, time spent, and navigation paths
• Referring website URL
• Device type and screen resolution

3. How We Use Your Information

We use the collected information for the following purposes:

• Responding to clinical consultation requests and providing platform recommendations
• Verifying healthcare professional status for access to clinical resources and restricted content
• Processing quotation requests and coordinating platform demonstrations
• Providing post-sale clinical support, training, and service coordination
• Sending relevant clinical evidence updates, product announcements, and educational content (with your consent)
• Analyzing website usage patterns to improve content and user experience

4. Information Sharing

Cynosure does not sell personal information to third parties. We may share your information in these limited circumstances:

• Authorized distributors: If your inquiry pertains to a region served by an authorized distribution partner, we may share your contact information with that partner to provide local sales and clinical support.
• Service providers: We use third-party providers for website hosting, analytics, CRM, and email delivery. These providers are contractually bound to protect your information.
• Regulatory requirements: We may disclose information when required by law, regulation, legal process, or governmental request, including post-market surveillance reporting obligations.

5. Data Security

Cynosure employs industry-standard security measures including encrypted data transmission (TLS/SSL), access controls, and regular security audits. Our data handling procedures conform to the requirements of our ISO 13485 quality management system. No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations (including medical device traceability requirements), and support ongoing customer relationships. You may request deletion of your data at any time by contacting us at the address below.

7. Cookies

Our Site uses cookies and similar tracking technologies to enhance user experience and collect analytics data. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain Site features.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions including regulatory record retention requirements.
• Opt-out: Opt out of receiving marketing communications at any time while retaining access to service-related communications.

9. HIPAA Notice

This website does not collect, store, or process Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). Patient treatment data and clinical records remain within your practice management systems. Our inquiry forms collect business contact information only.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page reflects the most recent revision.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Cynosure Laser Systems - Privacy Office
5 Carlisle Rd, Westford, MA 01886, USA
Email: [email protected]
Phone: +1 (978) 256-4200